AI for BETTER Human Communication

The rise of artificial intelligence (AI) has caused some people to worry that technology will replace human communication and interaction. However, what if AI tools can help us become better communicators with each other?

One way that AI tools can improve our communication skills is by teaching us to be more specific and precise with our language. When we interact with AI tools we quickly learn that the more detailed and specific our questions and statements are, the better the AI’s response will be.

-When I asked ChatGPT how to make snickerdoodles without baking soda, it politely told me that I cannot and supplied the recipe for another cookie type — but didn’t say what the cookie type was, and the tool had no way of knowing if I have those other ingredients.

-Then, I asked the platform what cookies I could bake if I had butter, salt, eggs, flour, vanilla, and baking powder. The return was that I could make a basic sugar cookie or a butter cookie with the ingredients on hand. It supplied the recipe for both.

AI tools can also help us develop our critical thinking skills. When we interact with AI tools, we are forced to evaluate the accuracy and validity of the AI’s responses. This requires us to analyze the information provided and determine whether it is reliable and relevant. By practicing critical thinking skills in our interactions with AI tools, we can become better at evaluating information and arguments in our interactions with other humans.

Finally, AI tools can help us become more efficient communicators. ChatGPT, for example, can quickly analyze and respond to a large volume of information. By using AI tools to automate certain tasks, we can free up time and energy to focus on more complex and creative aspects of communication with other humans.

Of course, some people are skeptical of AI tools and worry that they will replace authentic human communication and interaction. However, the truth is that AI tools are not intended to replace human communication, but rather to enhance it. Most AI tools are designed to help us become better communicators by teaching us to be more specific and precise with our language, more empathetic, more critical thinkers, and more efficient communicators. Rather than fearing the impact of AI on human communication, we should embrace these tools as a means of enhancing our communication and becoming better communicators with each other.

Shawna Lake is the Founder & Principal Consultant at Deep End Talent Strategies, an HR consultancy firm. www.deependstrategies.com