Active Listening

What is Active Listening?

Active listening is a pattern of listening that keeps you engaged with your conversation partner and involves paraphrasing and reflecting on the information they’re supplying without emotional input or advice on your end. It’s designed to encourage respect and understanding between the speaker and listener.

Why it matters

According to Edgar Dale’s Cone of Experience, people only remember 25–50% of what they hear. We can only hope to remember the most important parts of a message. By improving our listening skills, we improve what we retain and how much. Active listening can help with your ability to influence, persuade, and negotiate. You’ll avoid more conflicts and misunderstandings, all of which are vital to the success of a thriving workplace.

How to do it

Active listening seems like a daunting task, especially if you find yourself in a more reactive conversation style. So we’ve broken it down into four skill sets and included some tools to make each focus point easier.

  1. Paraphrasing
  1. Reflect
  1. Clarify
  1. Summarize



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Shawna Lake

Shawna Lake


Founder of Deep End Talent Strategies-keeping job seekers and employers connected to what the other side needs and wants in today’s job market.